Privacy Policy

bubs about helps parents and carers discover things to do, places to go and support services for families.

This Privacy Policy explains how bubs about (“we”, “us” or “our”) collects, uses, stores and protects personal information when you use our website or contact us.

We aim to handle personal information transparently and in accordance with Australian privacy laws that apply to us.

If you have a question about this policy or how we handle your information, you can contact us at hello@bubsabout.com.

The information we collect depends on how you use bubs about.

Waitlist sign-ups

If you join our waitlist, we collect your email address. You may also choose to provide your first name and postcode. We also keep a record of when you subscribed and the version of the consent wording shown when you subscribed.

Contact enquiries

If you contact us through our website, we collect your name, email address and the message you send us.

Technical information

Like most websites, our hosting and technology providers may process standard technical information when your browser communicates with the website, such as your IP address, browser type and the pages or resources requested.

bubs about is intended for parents, carers and other adults rather than for children to use directly.

Please avoid including unnecessary personal or sensitive information about a child in free-text forms.

We generally collect personal information directly from you when you join our waitlist, send us an enquiry or otherwise communicate with us.

Some technical information is processed automatically when you visit the website or when your browser communicates with the services used to operate bubs about.

We use short privacy notices near relevant forms, together with a link to this full Privacy Policy.

We use personal information where reasonably necessary to operate and improve bubs about. This includes:

• responding to enquiries;
• managing waitlist subscriptions;
• communicating with people who have chosen to hear from us;
• maintaining the security of the website;
• preventing spam or misuse; and
• complying with applicable legal requirements.

We may also use information to understand and improve how our services operate, provided any additional tools we introduce are reflected in this Privacy Policy.

We do not sell your personal information.

If you join the bubs about waitlist, you agree to receive emails from us containing things such as launch updates and occasional offers.

We record when you gave that consent and the version of the consent wording presented at the time.

You can withdraw your consent at any time. Emails we send will provide a way to unsubscribe, and you can also contact us at hello@bubsabout.com.

We may retain a limited record of your subscription and unsubscribe history where reasonably necessary to respect your communication preferences and maintain appropriate records of consent.

At present, waitlist information is stored in our bubs about database and is not connected to a third-party email marketing platform. We will update this policy if that changes in a way that materially affects how your information is handled.

At the date of this policy, bubs about does not use browser cookies or local storage to remember your preferences.

At the date of this policy, bubs about does not have Google Analytics, advertising pixels or behavioural advertising tracking enabled, and we do not intentionally set analytics or advertising cookies.

Our hosting infrastructure may still process standard technical information needed to deliver and protect the website.

If we introduce analytics, advertising technology or materially different tracking in future, we will update this Privacy Policy and any notices or consent mechanisms that are required.

We use specialist third-party providers to operate bubs about.

Supabase

Provides our database infrastructure. Our primary Supabase database is hosted in Singapore. It stores information submitted through our waitlist and contact forms.

Lovable and Cloudflare

Provide infrastructure used to build, host, operate and deliver the website. Their systems may process standard technical information such as IP addresses, browser information, requested pages and information that passes through our server when you submit a form.

Google Fonts

Provides fonts used by the website. When your browser retrieves a font, Google may receive technical information such as your IP address and browser information.

If you choose to follow a link from bubs about to Instagram, a venue website or another third-party service, your interaction with that service will be governed by that third party’s privacy practices.

Some information handled by bubs about is stored or processed outside Australia.

Our primary database is hosted in Singapore.

Other technology providers we use operate international infrastructure. This means information or technical request data may also be processed in locations including the United States, Switzerland and other countries in which those providers operate their infrastructure.

Where applicable, we take reasonable steps appropriate to the circumstances when using service providers that process personal information outside Australia.

We take reasonable technical and organisational measures designed to protect information held by bubs about.

Current measures include:

• encrypted HTTPS connections;
• server-side processing of public forms;
• validation of information before it is saved;
• restricted database permissions;
• server-only credentials that are not provided to visitors’ browsers;
• restricted public access to tables containing contact and waitlist information; and
• basic measures intended to reduce automated spam submissions.

No online service can guarantee absolute security, but we review our systems and practices as bubs about develops.

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for our legitimate operational needs and to meet applicable legal requirements.

For example, contact enquiries may be retained while they are being reviewed or followed up. Waitlist information may be retained while you remain subscribed.

We may retain limited information about consent and unsubscribe preferences after a subscription ends where this is reasonably necessary to respect your communication preferences and maintain appropriate records.

When information is no longer reasonably required, we may delete or de-identify it.

You can contact us if you would like to:

• ask what personal information we hold about you;
• correct information you believe is inaccurate; or
• request deletion of information where appropriate.

Email hello@bubsabout.com with your request.

We may need to verify your identity before providing, changing or deleting personal information.

If you have a concern about how bubs about has handled your personal information, please contact us at hello@bubsabout.com and provide enough information for us to understand and investigate your concern.

We will aim to consider and respond to privacy enquiries and complaints within a reasonable period.

If the Privacy Act 1988 applies to bubs about and you are not satisfied with how we have handled a privacy complaint, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy as bubs about grows, our services change or our information-handling practices change.

The current version will be published on this page and the Last updated date will be changed whenever we make a material update.